Common Questions Answered
Still Need Help? and What This Page Covers.
Still Need Help?
If you do not find the answer you need in the list below, the site offers a live chat feature that connects you directly with support staff during operating hours. The chat button is located at the bottom-right of every lobby page. You can also send a message through the contact form in the footer. Support replies are typically sent within one working day. Please have your account username ready so the team can assist you faster.
What This Page Covers
This page collects the questions players most often ask about using the site. Topics include funding your account, getting your winnings out, the rules on verification, and how wagering requirements work. If you are new to online casino play or simply want a quick reference on these everyday matters, start here. Each answer is written to give you a clear, factual explanation without marketing language.
Elsewhere on the site: Live Games, Slots, Arcade, Fishing, promo, and the guides.
Answered briefly
How do I set a deposit limit on my account?
Log into the site and go to the Account or My Profile section, then select Responsible Gaming. From there, you can set a daily, weekly, or monthly deposit limit. The limit takes effect immediately and cannot be lowered for 24 hours after you set it, to prevent impulsive changes.
Is a round lost if the connection drops?
The round settles on the server whatever the connection does; the result appears in the account history. That holds on live games and slots alike.
What happens when a game disconnects mid-round?
Open your account’s history page first, and look for the round in question. If the round appears with a result, that result stands and your bet has been settled. If no record shows, the bet was not placed. Always check the history page before contacting support, as this covers most cases.
Does a deposit cost anything?
Any charge comes from the payment channel, not from the site, and it is shown at the cashier before the transfer is confirmed. ShopeePay and FPX each set their own.
What languages is support in?
English and Bahasa Melayu, on live chat, at any hour — including a question about ShopeePay and FPX.
Which payment channels are supported on the site?
The site supports Touch 'n Go, GrabPay, Boost, and DuitNow for e-wallet transactions, as well as FPX and general online banking for bank transfers. Deposit and withdrawal methods may vary slightly depending on which currency and country your account is registered under.